Coronavirus: most asked questions

Since the outbreak of the coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. Here, you'll find up-to-date answers to the most asked questions.

Last updated: Thursday 29 July 2021, 11:00 AM (Amsterdam time)

Top 5 most asked questions

Find your answer by topic

At the airport and on board

Prepare yourself for your trip

Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.

Updates about travel routes

Updates about travel routes

The countries that allow air travel are constantly changing. Check the latest updates about our travel routes and flights operated by partner airlines.

At the airport and on board

Travel requirements

Want to know if you need to get tested? Find the latest COVID-19 requirements and make sure you are ready for your next trip.

Refunds and travel vouchers

Refunds, rebooking and vouchers

Need to request a refund or travel voucher because of the coronavirus? Or want to rebook your flight? Check the most asked questions about this topic.

Rebooking and cancellation

Rebooking and cancellation

If you need to change or cancel your travel plans because of the COVID-19, you have multiple options. It’s also possible that the airline has to cancel your trip.

Pets and Unaccompanied Minors

Pets and Unaccompanied Minors

If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here.

Flying Blue

Flying Blue

What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ve gathered the most essential information.

Image of laptop uploading documents

COVID-19 Doc Check

With this tool, we can check your COVID-19 documents in advance. Simply upload them at home: a hassle-free start of your trip!

Contact us

Contact us

If you can’t find the answer to your question, feel free to contact us.