At the airport and on board
Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.
Prepare your trip: face masks mandatory
Until further notice, you’re required to wear a face mask from the first boarding call until you have left the aircraft to prevent the further spread of the virus. Without one, we cannot allow you to board. You’re also required to wear a face mask at the airport
A suitable face mask should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen. The mask should not have exhalation valves or vents.
If the face mask gets moist or dirty, you need to change to a new one. You must wear a new face mask every 3 hours. Make sure to bring enough masks with you to last the entire journey.
At some destinations, the local authorities have different requirements for face masks. If you are flying with KLM, you will receive an informative e-mail in the week before departure with the details about the measures at your destination.
Wearing a face mask
When putting on your mask, make sure to cover your nose, mouth and chin. Use the loops or ties to remove your mask and do not touch the mask itself. Wash your hands with water and soap or use disinfectant hand gel immediately. Make sure to also do this before eating, drinking and after making use of the toilet.
Passengers up to 10 years old don’t have to wear a face mask.
If you can’t wear a face mask because of medical reasons you need to have:
- A signed and stamped medical certificate from your physician. You can download the certificate, print it and ask your physician to sign and stamp it. You need to bring this certificate with you on your trip.
- A negative corona COVID-19 NAAT test result. The test has to be taken within 72 hours before departure and you must bring along a hard copy of this test result. If your return flight is within 72 hours of the first COVID-19 NAAT test, you don’t need to take a new test. One test is enough. If your return flight is after 72 hours, you do need to take another COVID-19 NAAT test at your destination.
If you are medically exempted from wearing a face mask and you have the above-mentioned documents, please report this during your check-in.
Face masks at the airport
At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.
Eating and drinking
You can temporarily remove your mask while eating or drinking. Make sure to follow the instructions on how to remove and put on your mask. Store your mask in a clean space (e.g. in the original packaging or in a clean plastic bag). You’re not allowed to slide your mask under your chin or put it on your head.
Before your trip
Travel advice, health and entry requirements
We advise you to check the health requirements (e.g. wearing a face mask) and additional entry documentation of the country you’re travelling to on their government’s website. Some countries won’t let you enter without the proper additional documents related to the outbreak of the coronavirus. Make sure to check the requirements shortly before your trip.
Are you travelling from The Netherlands? The Dutch government advises not to travel abroad until 15 May 2021 unless absolutely necessary.
Health screening at Amsterdam Airport Schiphol
All passengers travelling from, to or via Schiphol Airport are required by the Dutch government to fill out a health declaration. You will fill out this declaration automatically during check-in and you don’t need to bring a paper copy of the health declaration.
Latest flight information
At the airport
What are the COVID-19 measures at Amsterdam Airport Schiphol?
• Make sure to arrive at the airport at least 2 hours before departure of your European flight and 3 hours before your intercontinental flight. • If you have someone dropping you off at Schiphol, please say goodbye outside or in the car park. Otherwise, there is not enough space in the departure and arrival halls for all passengers to keep a distance of 1,5 meter. • Please make sure to check the travel and airport requirements of the destination you are travelling to or from. • Please keep all the necessary travel documents at hand so our agents can quickly check them. • Keep a distance of 1,5 meter. • Wear a face mask throughout the airport and on board. • Follow the instructions of our agents and airport authorities.
I have a transfer at Amsterdam Schiphol Airport, what do I need to prepare?
We strongly recommend reviewing the latest entry requirements of the destination you’re travelling to. Local immigration authorities can provide you with more information. They will also be able to tell you whether the measures they’ve taken apply to your situation.
Health measures at the airport
Hygiene and social distancing measures are taken to ensure your safety. When you arrive at the airport, please make sure you follow instructions given to you by airport staff. We’ve added floor marks, signs and transparent screens to make sure there’s enough distance. We regularly clean and disinfect all desks and self-service kiosks. If you’re bringing someone with you to say goodbye, we recommend you do so outside instead of in the departure halls.
Lounges at Amsterdam Airport Schiphol
The Schengen KLM Crown Lounge is opened from 06:00 until 14:00. When this lounge is closed, you’re welcome to go to the Non-Schengen KLM Crown Lounge instead, which is opened from 07:00 until 21:00. This lounge is located between the E and F pier at Schiphol Airport. Show your travel documents at the documentation check to enter the Non-Schengen area.
You can still grab something to eat or drink at our catering facilities, which have been adapted to provide you with a safe service. The Blue bar and restaurant remain closed.
Lounges at other airports
As a result of prevention measures all over the world, other lounges might have changed opening hours. Please check the latest status of your lounge at the airport.
Before you board
Temperature measures and health checks
At some airports, your health might be checked during check-in, boarding or on arrival. You could also receive a questionnaire, for example. This varies per country and airport.
For the most part, we’re resuming the regular boarding process. This means that we first invite our Business Class and SkyPriority passengers to embark the aircraft.
At many airports, we use zone boarding. If this is the case, you can find your zone on your boarding pass; the zone depends on your travel class, fare type and frequent flyer level. Passengers in zone 1 are the first to board, followed by zones 2 through 5.
As always, passengers with reduced mobility and families with babies under the age of 2 can pre-board.
Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.
Please be aware that you have to wear a face mask from the first boarding call. Without one, you won’t be allowed to board. We also advise you to keep your distance from others (1.5 metres).
Disinfecting the aircraft
Good hygiene is and has always been our priority. We’ve taken extra measures when it comes to the cleaning and maintenance of our aircraft before you embark. Every day, our aircraft are thoroughly cleaned with approved disinfectants. During the flight, the air in our aircraft is continually renewed with fresh air drawn in from outside. Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters which capture 99,99% of viruses and bacteria, including coronaviruses.
From 27 January 2021, our onboard catering will be mostly back to how it used to be before the COVID-19 pandemic. This means that you can enjoy delicious meals, drinks, snacks, and personal KLM service from our crew on every KLM flight. We do take the COVID-19 measures into account, of course.
Extra measures during the flight
Following the general guidelines about social distancing, we aim to maximize space between passengers by keeping seats empty when possible. However, because of an increasing number of travellers, passengers might be seated next to each other. Our main goal, however, is to offer you and our crew a safe flight, that's why we have taken several hygiene and safety measures.
On intercontinental flights, pillows are available on request in Economy Class.
Our aircraft are equipped with so-called coronakits, in case a passenger unexpectedly shows any signs of illness during the flight. These kits contain Personal Protective Equipment (PPE) for passengers and our staff to limit the risk of an infection on board.