General Conditions of Carriage

When booking a flight with KLM, you agree to our General Conditions of Carriage for both passengers and baggage. Make sure to read these conditions carefully.

Exchange 'No Fly List' KLM and Transavia

The safety of our passengers and crew is our highest priority. For this reason, KLM and Transavia Airlines CV (Transavia) will exchange the personal data (first name, last name, date of birth) of passengers who are on the 'No Fly List' due to inadmissible behaviour on board or on the ground as of 29 September 2022. A passenger who misbehaves before or during a KLM or Transavia flight will be banned from flying with both airlines. This exchange enables KLM and Transavia to (further) limit the risk of recurrence of unacceptable behaviour on future flights.

The General Conditions of Carriage of KLM (art. 9), as well as KLM’s privacy policy (art. 2.1. J en 2.1 G, 4.1 G, 5.3), have been updated and are effective from 29 September 2022.

About the General Conditions of Carriage

This global version is last updated on 29 September 2022.

The General Conditions of Carriage should always be read in combination with the Special Conditions of your country or region.

Read the Special Conditions

Download the General Conditions of Carriage in PDF format